Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
The Portland Water Bureau offers financial assistance in the form of payment arrangements, bill discounts for sewer and water charges, crisis vouchers, fixture repair services, and the Utility Safety Net program.
For detailed information about these programs, click on the links below or contact Customer Service at 503-823-7770 or PWBCustomerService@portlandoregon.gov.
Customers responsible for paying a City of Portland single family residential sewer/stormwater/water bill who occupy the property may be eligible for financial assistance.
Do you need extra time to pay your sewer/stormwater/water bill? Payment arrangements are available.
Eligible households experiencing a financial crisis may receive a voucher for up to $150 in assistance once every 12 months.
Financial assistance for repair of leaky toilets, faucets, plumbing and underground leaks may be available to eligible customers who own and occupy their own homes.
The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.
The Utility Safety Net program provides emergency utility payments for ratepayers with employment, medical, and other personal emergencies.
Explanation of discount program and eligibility requirements. Available in Age-Friendly and translations in Russian, Spanish, and Vietnamese.
The Water Efficiency Program offers information and technical resources to all customers about using water efficiently and cost effectively.
With Clean River Rewards, Portland ratepayers can save money and work for clean rivers and healthy watersheds at the same time.