Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.Read More…
Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
This phone is answered 24-hours a day. On some occasions you may be asked to leave a message so an operator can return your call when the operator is responding to other calls.
Freezing temperatures can challenge Portland's water system and your household's water pipes. Before freezing weather, identify where your shut off valve is. You may need to find it this winter. Most residential properties have a shut off valve located near the hot water heater in the basement or garage.
Water is much more likely to freeze in your household plumbing than at the meter. If water is running from any faucet, the meter is not frozen. Read more information about why pipes freeze, and what you can do to prevent your plumbing from freezing.