Need Extra Time to Pay Your Sewer/Stormwater/Water Bill?
Payment arrangements are available. Account holders, or parties authorized to act on a customer's behalf, are entitled to make payment arrangements for sewer, stormwater, and water services under the following guidelines.
For active accounts, payment is due 21 days after the date of billing. Residential customers receive a bill once every three (3) months. Any account holder who is unable to pay an outstanding balance when due may contact Customer Service during normal business hours to make payment arrangements or request a payment plan. Customers will be encouraged to arrange for the shortest payment time possible.
Customers billed monthly may request payment arrangements that extend the due date up to an additional 30 days.
Customers billed bimonthly or quarterly may request payment arrangements that extend over the current billing period when necessary. Payment arrangements will require that the outstanding balance be paid in full 14 days prior to the extract bill date.
If a customer defaults on a payment arrangement, additional payment arrangements will not be offered to the customer for the current balance until all missed payments are made.
Back Billed Accounts
Customers who receive a bill that was delayed or adjusted for a period greater than six months due to an error on the part of the City may establish a payment plan that will pay off the balance over a period not to exceed six months. The plan will be calculated to remove the arrears amount within the agreed time period.
Customers must continue to pay their regularly scheduled bills by the established due date. Bills delayed or adjusted for a period of six months or less must be paid before the next billing cycle. Bills delayed or adjusted due to an error on the part of the customer must be paid before the next billing cycle. If a customer defaults on a payment arrangement, additional payment arrangements will not be offered to the customer for the current balance until all missed payments are made.
Final Billed Accounts
Portland Water Bureau Customer Service is not authorized to make payment arrangements for customers who have received a final bill.
GENERAL INFORMATION: 503-823-7404
MAILING ADDRESS: 1120 SW Fifth Ave, Suite 600, Portland, OR 97204