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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Bill Discount

We Can Help with Your Bill Starting July 1, 2018, eligible single-family residential accounts belonging to families that receive less than 60% of the median family income (MFI) may receive a discount of $58.85 on the water portion of their bill and $95.96 on their sewer/stormwater management charges, for a total of $154.81 on a 90-day bill. Eligible sewer-only accounts may receive a discount of $86.12 on a 60-day bill.

Eligible single-family residential accounts belonging to families that receive less than 30% of the MFI may receive a discount of $94.20 on the water portion of their bill and $153.54 on their sewer/stormwater management charges, for a total of $247.74 on a 90-day bill. Eligible sewer-only accounts may receive a discount of $137.81 on a 60-day bill.

Discounts for income-eligible households are established each fiscal year by the Portland City Council.

Income Eligibility Requirements
Income guidelines are now based on City of Portland or State levels to expand the reach of our Financial Assistance program to more households. Note that income guidelines will change as of April 2019.

Family Size Tier 1 Discount (Maximum Monthly Income) Tier 2 Discount (Maximum Monthly Income)
1 person  $2,850 $1,425
2 people  $3,260 $1,630
3 people $3,665 $1,833
4 people $4,070 $2,035
5 people $4,400 $2,200
6 people $4,725 $2,363
7 people $5,050 $2,525
8 people* $5,375 $2,688

*For each additional person in a Tier 1 household, add $325 to monthly income; for each additional person in a Tier 2 household, add $163 monthly income.

How Does a Customer Establish Eligibility? 
If your household income is at or below 60% MFI you may either:

1) Contact the Community Service Center in your area to make an appointment to establish eligibility (see below table for agencies);

2) Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application;

3) Print and fill out the Printable Financial Assistance Application (viewable and printable by PDF); or

4) Request documents to be mailed to you from Customer Service at (503) 823-7770 or pwbcustomerservice@portlandoregon.gov

Online Financial Assistance Application - Complete and list all gross household income for last 30 days and provide income documentation. Remember to click Submit & Sign after filling out the required fields. The Water Bureau would like to get a better idea of who we are serving. You will be invited to provide additional information after completing the application in an optional survey.

*To optimize experience Chrome or Firefox is recommended for Online Assistance Application

Printable Financial Assistance Application - Complete and list all gross household income for last 30 days and provide income documentation.

Approved Income Documentation - Examples of valid income.

Mail to:

Portland Water Bureau, Customer Service

Attn: Financial Assistance Program

1120 SW 5th Ave Room 600

Portland OR 97204

Community Service Centers

We partner with eight Community Service Centers where you can make an appointment to establish eligibility for our program, as well as access other important social services.

  Northeast & North Portland         Northwest, Southwest, & Downtown Portland Southeast Portland Outer East County
IRCO - Africa House
631 NE 102nd Ave.
503-253-4042
 Impact Northwest
     10055 E. Burnside St.  
  503-721-1740  
Latino Network
410 NE 18th Ave.
503-283-6881
Catholic Charities
Programa Hispano
               333 SE 223rd Ave. Suite 100                       Gresham, OR                      503-669-8350
IRCO - Asian Family Services
8040 NE Sandy Blvd.
503-235-9396
                                                   Human Solutions Inc.
124 NE 181st Ave.
503-405-7875 
 
SEI Community Services
4803 NE 7th Ave.
503-285-0493
                                                                                          
Native American Youth and Family Center 
5135 NE Columbia Blvd.         503-288-8177
                                                         

Resources

  • Additional Discounts for stormwater management may be available through the Bureau of Environmental Services' Clean River Rewards Program
  • Contact Customer Service for more information.   
  • Contact 211info at 503-222-5555 or visit http://211info.org/ for information about other social service resources in your community.
  • Click here for link to Financial Assistance brochure.