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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Bill Discount

We Can Help with Your Bill Between July 1, 2017 and June 30, 2018, eligible single-family residential accounts may receive a discount of $54.15 on the water portion of their bill and $93.74 on their sewer/stormwater management charges, for a total of $147.89 on a 90-day bill. Eligible sewer-only accounts may receive a discount of $82.89 on a 60-day bill. Discounts for income-eligible households are established each fiscal year by the Portland City Council.

Income Eligibility Requirements
Note that income guidelines will change as of October 2018. For each additional person, add $111.00 to monthly income. Gross monthly household income determines eligibility.

1 person Under $1,925
2 people Under $2,517
3 people Under $3,109
4 people Under $3,701
5 people Under $4,293
6 people Under $4,886
7 people Under $4,996
8 people Under $5,108

Who Is Eligible?

  • Customers responsible for paying a City of Portland single family residential sewer/stormwater/water bill who occupy the property may be eligible for financial assistance.

How Does a Customer Establish Eligibility? 
If your household income is at or below the 60% state median income, contact the Community Service Center in your area to make an appointment to establish eligibility (see below table for agencies).

To apply directly through the Water Bureau electronically, fill out the Online Financial Assistance Application. If you wish to fill it out by hand there is a Printable Financial Assistance Application (viewable and printable by PDF). Or you can request documents to be mailed to you from Customer Service at (503) 823-7770 or

Online Financial Assistance Application - Complete and list all gross household income for last 30 days and provide income documentation. Remember to click Submit & Sign after filling out the required fields. The Water Bureau would like to get a better idea of who we are serving. You will be invited to provide additional information after completing the application in an optional survey.

Printable Financial Assistance Application - Complete and list all gross household income for last 30 days and provide income documentation.

Approved Income Documentation - Examples of valid income.

Mail to:

Portland Water Bureau, Customer Service

Attn: Financial Assistance Program

1120 SW 5th Ave Room 600

Portland OR 97204


  Northeast & North Portland         Northwest, Southwest, & Downtown Portland Southeast Portland Outer East County
IRCO - Africa House
631 NE 102nd Ave.
 Impact Northwest
     10055 E. Burnside St.  
Human Solutions Inc.
12350 SE Powell Blvd.
Catholic Charities
Programa Hispano
               333 SE 223rd Ave. Suite 100                       Gresham, OR                      503-669-8350
IRCO - Asian Family Services
8040 NE Sandy Blvd.
                                                   Human Solutions Inc.
124 NE 181st Ave.
SEI Community Services
4803 NE 7th Ave.

Latino Network

            410 NE 18th Ave.           503-283-6881 
Native American Youth and Family Center 
5135 NE Columbia Blvd.         503-288-8177


  • Additional Discounts for stormwater management may be available through the Bureau of Environmental Services' Clean River Rewards Program
  • Contact Customer Service for more information.   
  • Contact 211info at 503-222-5555 or visit for information about other social service resources in your community.
  • Click here for link to Financial Assistance brochure.